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Refund Policy

A legal disclaimer

Glow & Go – Refund Policy

Glow & Go operates a strict no-refund policy for all services and products, including contactless spray-tan booth sessions, memberships, and gift vouchers.
By booking or purchasing from Glow & Go, you agree to the following:

1. Services & Appointments

  • All payments are non-refundable.

  • If you cancel or reschedule with at least 48 hours’ notice, the amount paid will be credited to your Glow & Go account for future use.

  • Cancellations with less than 48 hours’ notice, late arrivals beyond the 10-minute grace period, or no-shows will forfeit the full payment. No credit will be issued.

2. Memberships & Packages

  • Membership fees and pre-paid packages are non-refundable and non-transferable once purchased.

  • If you are unable to use your membership due to verified medical reasons, Glow & Go may, at its sole discretion, offer an account credit or extension. Written evidence (e.g., doctor’s note) may be required.

3. Equipment Failure

  • If a session cannot be completed due to verified equipment malfunction or Glow & Go operational issues, a full account credit or re-booking at no cost will be offered.

  • Cash or card refunds will not be issued.

4. Product Sales

  • Retail products (e.g., tanning lotions, accessories) are non-refundable once opened or used for hygiene reasons.

  • Unopened items may be exchanged or credited within 14 days of purchase with a valid receipt.

5. Promotions & Gift Vouchers

  • Promotional offers, discounted sessions, and gift vouchers are non-refundable and carry no cash value.

  • Expired vouchers cannot be extended or refunded.

6. How to Request a Credit

To request a credit for a qualifying cancellation or equipment failure, email [your email address] within 48 hours of the scheduled appointment, including:

  • Full name

  • Booking date/time

  • Reason for request

Credits are applied to your Glow & Go account and must be used within six months of issue.

By booking, purchasing, or using any Glow & Go service, you acknowledge that you have read and accepted this Refund Policy.

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